Terms and Conditions

Effective Date: January 26, 2026
Last Updated: January 26, 2026

1. Introduction

Welcome to Bunch of Munch. These Terms and Conditions (“Terms”) govern your use of our website bunchofmunch.ae and the purchase of our freeze-dried snack products. By accessing our website and placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or purchase our products.

Bunch of Munch is a registered business operating in the United Arab Emirates.

2. Definitions

“We,” “Us,” “Our” refers to Bunch of Munch
“You,” “Your,” “Customer” refers to the person accessing our website or purchasing our products
“Products” refers to the freeze-dried snacks and other items offered for sale on our website
“Services” refers to the services provided through our website, including product sales and delivery

3. Use of Website

3.1 Eligibility

You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you are of legal age and have the legal capacity to enter into these Terms.

3.2 Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

3.3 Prohibited Uses

You agree not to use our website:

For any unlawful purpose or in violation of these Terms
To transmit any harmful code, viruses, or malicious software
To attempt unauthorized access to our systems
To impersonate any person or entity
To interfere with the proper functioning of the website

4. Products and Pricing

4.1 Product Descriptions

We strive to display our products as accurately as possible. However, we do not warrant that product descriptions, colors, images, or other content on our website are accurate, complete, or error-free.

4.2 Pricing

All prices are listed in UAE Dirhams (AED). We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time you place your order.

4.3 Product Availability

All orders are subject to product availability. If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute product.

4.4 Product Quality

Our freeze-dried snacks are made with quality ingredients and handled with care. We present familiar favorites in unexpected ways, changing the form and texture to create unique snacking experiences.

5. Orders and Payment

5.1 Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline any order at our discretion. Order confirmation does not guarantee acceptance; acceptance occurs when we process and ship your order.

5.2 Payment Methods

We accept payment through Stripe, our secure payment processor. Accepted payment methods include major credit and debit cards. Payment must be received in full before orders are processed.

5.3 Payment Security

All payment transactions are processed securely through Stripe. We do not store complete credit card information on our servers. By providing payment information, you authorize us to charge the total amount for your order.

6. Shipping and Delivery

6.1 Delivery Areas

We currently deliver within the United Arab Emirates only. Please ensure your delivery address is accurate and complete.

6.2 Delivery Timeframe

Orders are typically delivered within 1 to 3 business days from the date of order confirmation. Delivery times are estimates and not guaranteed. Delays may occur due to circumstances beyond our control.

6.3 Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.

6.4 Delivery Partners

We use third-party delivery service providers to fulfill orders. By placing an order, you authorize us to share your delivery information (name, address, phone number, email) with our delivery partners.

6.5 Failed Delivery

If delivery fails due to incorrect address information, unavailability at the delivery location, or refusal to accept the package, you may be responsible for additional delivery charges or the order may be cancelled without refund.

7. Returns and Refunds

7.1 Quality Guarantee

We are committed to providing high-quality freeze-dried snacks. If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence.

7.2 Return Eligibility

Due to the nature of food products, we cannot accept returns of opened or consumed items except in cases of damage or defect.

7.3 Refund Process

Approved refunds will be processed within 7-10 business days to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

8. Product Safety and Storage

8.1 Food Safety

Our products are freeze-dried snacks intended for consumption. Please check ingredient lists for allergens before consuming. While we take precautions, our products may be processed in facilities that handle common allergens.

8.2 Storage Instructions

Store products in a cool, dry place away from direct sunlight. Once opened, consume promptly or reseal properly to maintain freshness and quality.

8.3 Expiration

Check product packaging for best-before dates. We do not recommend consuming products past their expiration date.

9. Intellectual Property

9.1 Ownership

All content on our website, including but not limited to text, graphics, logos, images, product descriptions, and the tagline “Not your usual snack,” is the property of Bunch of Munch and is protected by UAE and international intellectual property laws.

9.2 Restrictions

You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content from our website without our express written permission.

9.3 Trademarks

“Bunch of Munch” and our logo are trademarks of our company. Unauthorized use of our trademarks is strictly prohibited.

10. Limitation of Liability

10.1 Disclaimer

Our products are provided “as is” without warranties of any kind, either express or implied. We do not guarantee that our website will be uninterrupted, error-free, or free from viruses.

10.2 Liability Limits

To the fullest extent permitted by law, Bunch of Munch shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

10.3 Maximum Liability

Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the specific product giving rise to the claim.

10.4 Allergies and Health

You are responsible for checking ingredient information and ensuring products are suitable for your dietary needs. We are not liable for allergic reactions or health issues arising from consumption of our products.

11. Indemnification

You agree to indemnify and hold harmless Bunch of Munch, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of these Terms or your use of our products.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which can be found at [link to privacy policy]. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.

13.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

13.3 Dispute Resolution

We encourage you to contact us first to resolve any disputes informally. If informal resolution is not possible, disputes will be resolved through the UAE court system.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date. Your continued use of our website after changes constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bunch of Munch regarding your use of our website and purchase of our products, superseding any prior agreements.

17. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

Bunch of Munch
Email: info@bunchofmunch.ae
Website: bunchofmunch.ae
Address: Dubai, United Arab Emirates

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.